There are several big names in the Indian BPO industry. Among them, some of the best BPO employers in India are IBM Daksh, Genpact and vCustomer. The intangibles that set these BPO companies apart from others are the efficient rapport and the continuous support rendered to employees at all levels within the scope of the organization.
IBM Daksh
IBM Daksh has been regarded as a “Preferred Employer” and has also topped the list of “Dream Companies” in several surveys. What makes IBM Daksh stand out as a preferred employer is the huge investment that the company makes on its HR practices and employee satisfaction.
The company has created an open, positive and rewarding work culture;
There is enough growth opportunity for every deserving employee;
The company has sports teams, library committees, bands, picnic teams and hosts parties and cultural events involving families;
The company has a regular career development program which enables you to grow and develop in a way and at a pace that suits you;
The company reviews and develops the HR strategy on a continuous basis by reviewing the feedback from employee satisfaction surveys and by benchmarking programs through the company's HR partners.
All regular employees of IBM Daksh receive the following benefits from the company:
The employees as well as their dependents are covered under health and accident insurance schemes whose premiums are fully borne by the company;
IBM Daksh offers public holidays to the salaried employees in addition to leaves and weekly offs;
The company encourages employees to refer their friends and relatives. For every employee referral, the employee gets a bonus after the candidate completes 90 days of successful service;
The company provides home to office and from office to home conveyance along with fixed and lease allowances for fuel and vehicle maintenance for certain grades of employees;
IBM Daksh has arrangements with showrooms, eateries, restaurants, cellular phone service providers and banks and financial institutions in order to provide special deals and discounted rates to its employees.
Genpact
Genpact believes that it is the employees themselves who are the company's greatest assets. For this, the company has been recognized as a leading employer in several countries across the world. Genpact is fully committed to expanding the competencies and skills of its employees and also augmenting their personal growth and development.
The employees are given an opportunity to enroll themselves in world-class training, which ranges from learn-while-you-earn programs to international leadership development programs and Education@Work experiences with best-in-class institutes, colleges and universities.
vCustomer
The term “Fun” is synonymous with vCustomer, a BPO major. Working at vCustomer gives employees a sense of excitement, thus making their daily efforts more challenging, fun-filled and meaningful. In order to provide a sigh of relief to the employees from their busy work schedule, the company has undertaken several remarkable initiatives. Some of these initiatives include:
Team Synergy: It is a quarterly initiative for each vCustomer team. It is the team that decides what group activity they will conduct so as to strengthen the relationships within the team;
vRiders: Every quarter, this committee plans a weekend trip riding their motorcycles;
vJive: vJive is a group of dance enthusiasts who showcase their talent at various cultural events;
vRockers: This is an in-house music band at vCustomer;
vPlayers: This community of vCustomer athletes organize sporting tournaments and events throughout the year.
The other initiatives of vCustomer include,
There is a lounge which is open 24/7 where the employees can fully relax;
Employees can play indoor games like chess, table tennis, carom board or even choose to surf the net at the Internet cafe;
The Internet kiosks have computer games which an employee can enjoy during their breaks;
There are courts for outdoor games like soccer, badminton and basket ball.
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