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Best Employers in KPO Industry

Knowledge Process Outsourcing, popularly known as KPO, is the latest buzzword in the Indian outsourcing industry. After achieving and sustaining the tremendous success of outsourcing IT services and business process outsourcing, KPO has emerged as the next big thing in India after BPO. KPO broadly covers the outsourcing of high-end intellectual and analytical knowledge work and processes like market research, management consulting, equity research, data mining etc.

India has emerged as a leading hot destination for knowledge process outsourcing in less than a decade. The advantages offered by India are:
  • Low costs resulting in significant savings
  • Expertise of highly talented professionals
  • Operational efficiencies
  • Adherence to high standards of quality

According to various reports by McKinsey, Global Sourcing Now and Evalueserve, the global KPO industry is expected to reach the value (size) of USD 17 billion by 2010, and India will have the largest share of that global market with 70 percent (USD 12 billion ) being outsourced to India. KPO industry currently employs 30,000 people (approx.), which is expected to reach at employing more than 250,000 professionals by 2010.

A significant potential of growth lies in the maturing of the global KPO market opening new verticals or areas of specialization of industry for outsourcing to India. For example: healthcare, biotech, legal process outsourcing, financial research, animation and graphics, writing and content development etc.

Employment in KPO sector:
Indian KPO sector promises a bright future, expecting a higher rate of growth in KPOs as compared to BPOs. The sector provides challenging and rewarding long term career opportunities to domain experts and qualified professionals in various fields like lawyers, doctors, PhDs MBAs, CAs, journalists, pharma graduates, engineers and experts in various other domains. The major skills required are the analytical and researching skills with an eye for detail, good writing and communication skills etc. As far as remuneration in the sector is concerned, it is one of the highly paying sectors. Where, a fresh graduate can start from 8 k to 15 k, a professional with an experience of couple of years can get a package of 4 to 5 lacs.

However, the sector is facing dearth of qualified and skilled professionals. Also, high salaries are luring professionals to hop jobs in the sector at a frequent rate, taking the attrition levels in the sector to an all time high of 30 percent. The sector seeks professionals in the above mentioned areas on a large scale.

KPO sector will heavily contribute to the revenue generation and job creation due to its increasing size and is poised for greater achievements. It would be right to say that this is the most appropriate time to enter and grow with the growing sector.

This section of Best Workplaces of Naukrihub attempts to rank companies on basis of various HR practices, procedures and policies prevalent in the Indian KPO industry. The emphasis of the study has been the employer-employee relationship. The initial ranking has been given to ten companies selected at random and includes various top and other key players in the sector. The composite scores have been calculated as the sum of individual parameters like recruitment practices, compensation policies, work culture, recognition for good work, retention, flexible work timings, et al. The scores are consolidated on the basis of data collected through recent surveys and studies by renowned names like Business Today, Hewitt Associations, IDC Data Quest, NASSCOM and our own study of the organisations. The key players in the sector are Evalueserve, WNS, Grail research, McKinsey & Co., Rocsearch, TNS India Pvt. Ltd. , Copal Partners.


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