BPO is a sector that is providing high paying jobs to new graduates. The most common and well-known BPO operation is “the call centers”. BPOs usually pay higher salaries than other industries. This is why job seekers are opting BPOs over other sectors.

Entry-level jobs in BPOs:
  • Voice based services (telephonic interactions- Inbound or Outbound) and non-voice based services (email, chat, transaction processing, telemarketing, web based technical support or analyzing of customer specific data, claims processing and processing of finance & accounting transactions). The qualification required for such job roles is good command over English (oral and written).
  • Team Leader: Minimum 2 years of experience at starting level, domain knowledge, and management and team leading traits are required.
  • Salaries in BPOs:

    The average salaries of BPO employees can be: –

  • Customer Care Representatives [CSRs]: Rs. 8,000 to Rs. 15,000 per month
  • Team Leaders:: Rs. 17,000 to Rs. 26,000 per month
  • Managers:Rs. 3 lacs to Rs. 5.5 lacs per annum
  • Training Heads:Rs. 8 lacs to Rs. 12 lacs per annum
  • Training Managers:Rs. 5 lacs to Rs. 8 lacs per annum
  • Trainers:Rs. 2 lacs to Rs. 5 lacs per annum
  • Experienced professionals or professionals with BE, B.Tech, C.A., MBA degrees are paid higher salaries depending upon the expertise, work profile, and experience. Apart from salaries, incentives are also given for attendance, target completion, performance, etc. Sometimes the incentives exceed the salaries.

    Qualifications for BPO Career in India


    The qualifications required for the following areas are:

    Call Center : Good communication skills, understanding of accents,
    team leadership and basic computer skills.

    Remote Customer Interaction : Language and understanding of accents.

    Date Search and Integration : Language, computer skills and analytical skills.

    Human Resource Services : HR policies specific to the country and its rules and regulations.

    Remote Education : Knowledge of the subject, computer skills and language skills.

    Engineering and Design : Computer skills, and technical & engineering design.

    Translation, Medical Transcription and Localization : Medical terms, communication skills, and basic computer knowledge (MSword, MSExcel).

    Animation : Drawing, creativity and computer graphics.

    Finance and Accounting : International/ country specific accounting rules

    Market Research : Sales and marketing concepts.

    Network Consultancy and Management : Networking concepts, hardware knowledge, computer skills.