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Business Process Outsourcing (BPO) services involve outsourcing business units or organization's repeated business processes to an outside provider to achieve cost reductions and customer satisfaction. The provider manages the process and may also change the process. This can be done by implementing new technology or applying old technology in a new way. The diagram shows how BPOs evolved with time.
Amex, British Airways and GE started the outsourcing trend in the early 1990s. The aim was to reduce costs and to minimize efforts spent on non-core activities.
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