We all know that attrition rates are very high in this sector as compared to others - around 35% in non-voice and 45% in voice-based call centers. And unfortunately around 60% of the workforce, instead of leaving one call center and joining another, leave BPO industry altogether. The cost of attrition is almost one and a half times the annual salary. The reasons may be:
- Monotonous work (Feeding numbers into excel sheets, answer similar phone calls, etc)
- More attractive job offers in terms of profile or pay.
- Talent is neglected, and employees are unsatisfied with the management, which encourages attrition.
|
