BPO Industry in India
Scope of BPO Sector
Top Players in BPO Sector
Career Opportunities
-Educational Qualification for BPO Career

BPO Services

BPO Services

Customer Support Services: Answering customer queries through voice, e-mail and chat.

Technical Support Services: Finding and providing solutions for customer problems related to hardware, software, peripherals, and Internet.

Sales and Telemarketing Services: Interacting with customers for selling or promoting products or services.

Administrative Support: It includes indexing, form processing, data entry, document conversion, scanning, etc.

Customer Relationship Management (CRM): It includes services such as taking orders, customer service, product support, technical help desk, and market research.

Finance and Accounting: It includes internal auditing, travel expenses, time and expense management, credit and debt analysis, collections, invoicing,
accounts payable, accounts receivable and billing-dispute resolution.

Human Resources and Training: It includes recruitment, training, attrition/retention, database management, contract-worker management, etc.