BPO Services
Customer Support Services: Answering customer queries through voice, e-mail and chat.
Technical Support Services: Finding and providing solutions for customer problems related to hardware, software, peripherals, and Internet.
Sales and Telemarketing Services: Interacting with customers for selling or promoting products or services.
Administrative Support: It includes indexing, form processing, data entry, document conversion, scanning, etc.
Customer Relationship Management (CRM): It includes services such as taking orders, customer service, product support, technical help desk, and market research.
Finance and Accounting: It includes internal auditing, travel expenses, time and expense management, credit and debt analysis, collections, invoicing, accounts payable, accounts receivable and billing-dispute resolution.
Human Resources and Training: It includes recruitment, training, attrition/retention, database management, contract-worker management, etc.
|
