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Along with many other strategies, the most effective and common strategies used by IT-BPO firms to reduce their cost and increase the employee satisfaction are:
1.Hiring freshers
2.Hiring non-engineering background students.
These strategies help to counter talent shortage, wage inflation and high attrition rates. The most important factor here is wage inflation. Wage inflation is usually seen at the middle and higher levels. It does not take place at the lower levels (freshers). Wages account to approximately 70-75 % of the total expenses of a BPO.
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