The BPO market breakup by industry is as follows:
Financial Services: 17%
Communication (Telecom): 16%
Consumer Goods/ Services: 15%
Manufacturing: 9%
Information Technology: 43%
Global BPO Market by Geography:
The BPO market breakup by geography is as follows:
United States: 59%
Europe: 27%
Asia-Pacific (including Japan): 9%
Others: 5%
Facts about BPOs:
The global outsourcing market is expected to reach $310 billion by 2008, i.e. an annual growth rate of 14% approximately.
It costs around less than US$ 7,500 per year to hire a call center agent in India, which is much less than the cost in other countries like US and Australia.
The average annual salary of a graduate in India is US$ 2,400, which is much less than salaries even in countries like Philippines and Ireland.
