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BPOs have a great scope in India. Around 5 years back, BPOs were just a means by which companies could save costs. Only a few activities were outsourced. But now BPOs are emerging as a management tool and focus is shifting from non-core processes to core processes. This is how BPOs gave rise to KPOs and LPOs. In the near future, BPOs may give rise to some other sectors as well.
Outsourcing involves many risks, too. These risks can be:
Data security
Vendor's financial instability : The buyer will have to search for a new vendor if the vendor becomes financially unstable.
Loss of expertise : The knowledge and expertise of carrying out the outsourced processes can be lost with time.
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