Let us compare the export figures of ITES-BPO for the year 2002-03 and 2005-06:
ITES-BPO (USD billion)
2002-03
2005-06
Exports
2.5
7.3
Domestic
0.2
0.8
Employment (No. of people)
171,000
470,000
Within 3 years, ITES-BPO exports rose from 2.5 billion dollars to 7.3 billion dollars, i.e. almost 3 times. The no. of people employed in BPO industry increased by almost 2.8 times.
Why people join BPOs
The educational qualification required to get a job in a BPO is not so high. Any graduate can join a BPO. Other reasons why people join BPOs are:
They didn't get a better job and they didn't find anything better to do.
Education level doesn't matter so much
Good work environment
Many benefits
Time flexibility
Attractive life style
Transportation facility
Why people leave BPOs
In spite of transportation facility, money, benefits, life style associated with the BPOs, attrition rate in BPOs is high. It is because:
