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Top BPO companies in India |
It is often said that the Indian BPO industry has come a far way. This holds true of we consider both the present and past scenarios. Confronting all the permutations and combinations, the outsourcing industry of India has registered a huge growth over the past few years. The industry has withstood the negative campaigns and pressure by the media. It is extremely essential to judge the mood swings of the people employed in the BPO companies.
It is because the success of a company depends on the level of satisfaction of the employees. If they are content with their job and are at peace in their workplace, it will improve their productivity. These results matter a lot when it comes to convincing the foreign investors outsourcing their business here. it is often said that if a company can satisfy their employees, then they are sure to meet the expectations of their clients.
Every company will admit that satisfying their employees is in itself a challenging endeavor. Considering the sensitivity of the same, Dataquest, a leading IT magazine had conducted a survey in the year 2004. It is true that some of the well known BPO companies such as Convergys, GE Capital, Wipro Spectramind and Dell did not participate in the survey, but then, the final result was overpowering with a great number of BPO companies participating. The score pertaining to employee satisfaction was measured on a number of parameters that was chiefly associated to the work environment; pay structure, company culture and growth prospects.
Let us now take a look at the leading BPO companies in India-
Daksh eServices- This is perhaps the fastest growing outsourcing company in India with a total strength of more than 5000. It offers solutions in back office processes and customer care services. the services offered by this company are as follows-
Customer Care
Technical Support
Collections
Transaction Processes
Its client includes some of important companies that figure in the Fortune 500. Another thing that is worth noting is that IBM acquired Daksh in the year 2004.
ISeva- This is a leading BPO and can be grouped under the e4eGroup. This ISO: 9001 – 2000 Certified company offers services in-
customer care
transaction processing
data processing
ISeva has a total strength of more than 1,000.
ICICI OneSource- This is one of the leading BPO service providers. It offers remarkable customer services in telecom, financial services, media,
healthcare and publishing. As per the company sources, it has a total strength of over 4500 people.
Efunds International- Although efunds holds the fourth rank in the e-sat survey, yet it had outsmarted its rival companies by a believable margin so as to attain the title of ‘Most Preferred Employer’. The company offers remarkable services in transaction processes, customer care as well as back office operations. Its spheres of functioning are electronic funds network, financial services, telecom, retailers, software development as well as other businesses. The company has a total strength of more than 4000 employees. Besides it also have two software development centers based in Chennai. As per sources, efunds is about to receive the BS 7799 certificate.
Hinduja TMT- With a total strength of more than 2000 employees, this company has successful introduced itself as one of major BPO companies in India. It offers a variety of services in over fifty countries. The company functions in the following areas-
IT
Telecom
Banking
Finance
Insurance
Healthcare
Transport
Education
In India, Hinduja has its service centers in Mumbai and Bangalore.
EXL Services- This leading BPO service provider offers world class services to its clients. With over 5000 employees, the company has turned out to be a recognized name in the BPO industry of India. It offers solutions in-
Insurance
Banking
Healthcare
Financial & Accounting services
Mortgage Lending and Collections
The company has both back office operations and customer services and has its branches in Pune and Noida.
Ajuba- The company made a surprise entry in the e-sat survey. It is a growing BPO has a total strength of more than 500 employees. It focuses on IT solutions as well as other customer service operations and has its base in Chennai.
Motif- This BPO is based in Ahemdabad and offers services to Fortune 500 companies. Besides it operates in transaction processing that includes-
Investor Services
Administration and Mutual fund
Customer Services such as Email Management, Voice Process, and Fax Processing.
At present, about 500 employees are employed here.
NIIT SmartServe- This global company has extended its outsourcing business over the past few years. The company has a total strength of over 800 and is located in Gurgaon. It offers back office processing services and customer care services.
It offers the following services-
Insurance
Financial Services
Real Estate
Transportation and Technology.
HCL-Tech BPO- This BPO is a subsidiary of HCL technologies, a reputed IT giant. With approximately 300 employees, the BPO has established itself in the growing BPO industry. It offers back office processing services and customer care services. With remarkable infrastructure, the BPO has succeeded in establishing a business relationship with over sixty 60 Fortune 500 companies. It has its branches in Bangalore, Chennai and Noida.
The aforementioned BPO companies together with other BPO organizations have done a great job in the past couple of years and heightened the confidence level of foreign investors. With a team of sincere and skillful employees, they leave no stone unturned to cater to the needs of the Indian BPO industry.
last updated on 5/2/2011
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