Qualifications

There is no particular qualification required as such to work in a KPO. Some of the preferred professional categories and the qualifications associated
with them as per the industry's recruitment trends for entering the KPO sector are:
  • MBAs (HR, IT, Finance, Marketing, IB, etc )
  • Doctors ( MBBS)
  • Engineers (B. E., B. Tech, M. Tech)
  • Lawyers (LLB)
  • Teachers (B. Ed)
  • Chartered Accountants
  • Economists
  • Architects
  • Journalists
People with science background have a better chance as they have a flair for mathematics, science and research. People with good educational background, analytical abilities, command
over English and IT acumen can look forward to a bright career in KPOs. So basically, the key competencies required are:
  • Domain knowledge
  • Basic interest in the field of work
  • Aptitude for working with data and information
  • Good communication skills
  • Team work