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Classification |
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The KPO sector can be classified into 8 major segments:
- Legal Services: These include drafting contracts, reviewing transactional & litigation documents, research memoranda & due diligence reports, negotiations, prosecuting patents, etc. Some of the KPOs working in this area are Wipro, Pangea3, Atlas Legal, Manthan Services, etc.
- Financial Services: These include financial data mining, insurance, risk assessment, equity research, underwriting, fund management, actuarial analytics, debt collection and recovery, corporate & market research, etc. Some of the KPOs working in this area are Smart Analyst, Office Tiger, The Smart Cube.
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- Engineering and R&D: These include finite analysis, 3D conversion and modeling, technical specifications for tenders, value engineering, computational fluid dynamics analysis, etc. Some of the areas and KPOs working in these areas are:
- Telecom R&D: Qualcomm, Nokia, Lucent Technologies, Alcatel, Ericsson.
- Software R&D: Phillips, Microsoft, Baan, Adobe, SAP Labs, BMC Software, IBM, Yahoo, HP, Sun MicrosysteAuto/Engineeringms, Google.
- Auto/Engineering: Neilsoft, Delphi, General Motors, DaimlerChrysler, Plexion, Quest, Whirlpool.
- Market Research and Analytics: These include services like writing & editing, secondary & primary research, formatting client reports, conversion of findings to knowledge, etc. Some of the KPOs working in this area are marketRx, Pipal Research, Evalueserve, Inductis, OfficeTiger, Copal Partners, CRISIL, etc.
- Writing and Content Development: These include services like content delivery, digitization of content, data enrichment & warehousing, pre-press work, proofreading, template designing, text composition, etc.
- Pharmaceutical and Biotech R&D: These include clinical research, research & development, drug discovery, etc. Some of the KPOs working in this area are Bayer, GlaxoSmithKline, Biocon, Eli Lilly, AstraZeneca, Dr. Path Labs, etc.
- Healthcare Services: These include diagnostic, genetic profiling, oncology tests, HIV & allergy, etc. Some of the KPOs working in this area are Clingene, Avesthagen, Ranbaxy.
- Education and Training: These include private tutorials, curriculum design, K-12, teaching, content development, etc.
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