The share of Indian KPO sector was 56 percent of the global KPO sector in 2003. By 2010, Indian KPO sector will have 71 percent share of the global KPO sector. Russia, Ireland, Philippines, China, Czech Republic and Israel are also entering the KPO industry.
In 2003, USD 0.72 billion revenue was generated by the Indian KPO industry, contributing around 0.24 % to the Indian service sector. This figure is expected to reach 1.78 % by 2010. A CAGR of 49.5 % is expected by Indian KPO sector between 2003 and 2010.
As estimated, the BPO exports will be $20 billion and KPO exports will be $12 billion by 2010. The BPO industry will grow globally at a CAGR of 26% and the KPO industry will grow globally at a CAGR of 44.5% till 2010.
Out of the $17 billion in KPO sector by 2010, the contribution of the 6 main sectors will be as shown above.
No of Employees:
The industry presently employees 25,000 people and is expected to grow to 250,000 employees by 2010, as estimated by NASSCOM. But different research companies have different views about the number of employees in this sector.
