SWOT Analysis

• Large talented pool
• Quality IT training
• Low labour costs
• Success of BPOs
• Good knowledge of project management skills
• Supportive government policies
• Many new areas of specialization are being covered making KPO sector spreading its wings
• Consideration to quality standards like ISO 900x and Six Sigma
• Billing rates are lower as compared to billing rates in other countries

•  Immoral and unethical practices related to handling of crucial data

•  Rising wages

•  The inability to uniformly develop and provide infrastructural requirements as real estate prices are rising in major cities.

•  Inadequate Intellectual Property Rights (IPR) protection regime in India

•  Billing rates are higher as compared to billing rates in BPOs

• Increasing domain expertise
• More areas of specialization can be added to KPOs
• Ample opportunities for SMEs

• Non retention of talent
• Expected labour supply gap as jobs grow faster than the workforce.