Overview
KPO Sector












SWOT Analysis

Strengths
  • Large talented pool
  • Quality IT training
  • Low labour costs
  • Success of BPOs
  • Good knowledge of project management skills
  • Supportive government policies
  • Many new areas of specialization are being covered making KPO sector spreading its wings
  • Consideration to quality standards like ISO 900x and Six Sigma
  • Billing rates are lower as compared to billing rates in other countries
Weaknesses

•  Immoral and unethical practices related to handling of crucial data

•  Rising wages

•  The inability to uniformly develop and provide infrastructural requirements as real estate prices are rising in major cities.

•  Inadequate Intellectual Property Rights (IPR) protection regime in India

•  Billing rates are higher as compared to billing rates in BPOs

Opportunities
  • Increasing domain expertise
  • More areas of specialization can be added to KPOs
  • Ample opportunities for SMEs
Threats
  • Non retention of talent
  • Expected labour supply gap as jobs grow faster than the workforce.