Yes Bank setting up a KPO

YES Bank, a famous name in private sector banks, is all set to open up a knowledge processing outsourcing (KPO) unit. It is a stand alone project and it will be named as Project TOPS
(technology, operations, payments and services). As estimated by Rana Kapoor, MD and CEO, YES Bank, the unit will start operating in FY 2008-09. Initially it will provide services in banking sector. The pilot project presently is being run at YES Bank's offices at DLF Cyber City in Gurgaon and in Mahalakshmi in Mumbai. Around 500 people are working on the pilot project as of now. Till now applications like audit and compliance are being outsourced to the unit. But later on it will move on to other financial services as well.
The bank is also planning to open up a fully owned subsidiary for managing banking operations catering to future needs. This BPO unit will take care of YES Bank's back office operations. The name of BPO unit is not yet decided but it can be YES Enterprise Ltd. or YES Solutions Ltd. Opening up a new BPO unit for back office operations can be a cost cutting move by the bank.

YES Bank already has 42 branches and is planning to open up 18 more branches by July end 2007. YES Bank has set some targets for the coming years as well.

Year YES Bank's Branches (Target)
July 2007 60
2008 100
2010 250
2012 400