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Jobs in India » Knowledge Process Outsourcing(KPO) » Scope of KPO Sector » Current Scenario
Scope of KPO Sector





Current Scenario
"Indian companies are good for BPO only." The companies in KPO sector are proving this statement to be wrong. They are showing the world that Indian companies can handle complex work also.
India has highly qualified workers in many sectors like Engineering, Pharmacy, R&D, Biotechnology, etc.

KPO jobs are more challenging than BPO jobs because other than process expertise, KPO provides domain knowledge and business expertise, which, in turn, require analytical and highly specialized skills. India is the hottest destination for KPOs.
India is emerging as a leader in KPO market because of the following reasons:
  • Well established IT services and BPO sector
  • Excellent project management skills
  • Highly qualified professionals
  • Proficiency in English
  • Supporting government policies

Some challenges which KPO industry is facing are as following:
  • Expected dearth of domain expert professionals
  • High attrition rates
  • Talent retention
  • Data security and confidentiality

Growth drivers of KPO sector:
  • Shortage of knowledge professionals in countries like USA, UK, etc.
  • Low wages labour
  • BPOs moving up the value chain
  • Single vendor services
  • Talented workforce

After the success of BPOs, India will be a key player in this sector. India is all set to face challenges and become a global KPO leader.