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WNS Global Services

WNS was set up in Mumbai by British Airways in 1996. It is a leading BPO. It was ranked No.1 BPO Company for 2005. Employees: More than 10,400 CEO: Neeraj Bhargava Chairman: Ramesh Shah WNS provides customer service through many delivery channels like voice-based customer service, email and chat management, and physical mail management. WNS … Continue reading WNS Global Services

Wipro

Wipro provides package implementation and maintenance, information systems outsourcing, application development, IT solutions, R&D services, system integration to many corporations. Wipro is the: First People Capability Maturity Level (PCMM) Level 5 and SEI CMM ( Software Engineering Institute, Capability Maturity Level) Level 5 certified IT Company in the world First company to adopt Six Sigma … Continue reading Wipro

About Infosys BPO India

Infosys Technologies Ltd. was incorporated in 1981. It provides consulting and IT services to its clients. Infosys became a public limited company in India in 1992. Corporate Headquarters: Bangalore, India US Headquarters: Fremont, CA Employees: 69,432 Revenues: $ 2,152 million Net Income after Taxes: $ 555 million Total Assets: $ 2,066 million Cash and Cash … Continue reading About Infosys BPO India

Top BPO companies in India

It is often said that the Indian BPO industry has come a far way. This holds true of we consider both the present and past scenarios. Confronting all the permutations and combinations, the outsourcing industry of India has registered a huge growth over the past few years. The industry has withstood the negative campaigns and … Continue reading Top BPO companies in India

IBM Daksh

IBM (International Business Machines) is there in India since 1992. Its headquarters is in Bangalore. IBM manufactures advanced information technologies, including computer systems, softwares, storage systems, and microelectronics. Daksh was set up at New Delhi, India in January 2000. IBM acquired Daksh e-services for $170 million in April, 2004. IBM Daksh has 14 branches in … Continue reading IBM Daksh

HCL Technologies

HCL was founded in 1976 and is among the leading technology and IT enterprises. It has partnerships with some leading Fortune 1000 firms. The largest BPO operation of Northern Ireland’s is run by HCL. It manages Asia’s largest stock exchange network and provides zero visibility landing systems for the airplanes. HCL Technologies deals with the … Continue reading HCL Technologies

About Genpact

Genpact is a business services & technology solutions provider. It was established in 1997 in Gurgaon, India. It has 26 operation centers in 10 countries. Genpact’s business delivery model is based on six sigma quality, speed, and simplicity. It has more than 27,000 skilled associates. It has global operation centers in India, Asia, Europe, and … Continue reading About Genpact

Firstsource Solutions Limited

Firstsource was incorporated on 6 December, 2001. It provides services to Fortune 500 and FTSE 100 companies in Banking & Finance, Telecom & Media and Healthcare sectors. Earlier it was called as ICICI OneSource, but now it has been renamed as Firstsource Solutions Limited. Managing Director and CEO: Ananda Mukerji Joint Managing Director and Chief … Continue reading Firstsource Solutions Limited

EXL Service

EXL is one of the leading BPOs in the industry. It was incorporated in Delaware, US in April 1999. In August 2001, Conseco acquired EXL. Clients: More than 50 Employees: More than 8,200 Vice Chairman and CEO: Vikram Talwar President: Rohit Kapoor Head of BPO Operations: Pavan Bagai Values: Job accountability Innovation Excellence Urgency Integrity … Continue reading EXL Service

24/7 Customer

24/7 Customer was founded in April 2000. It has 7 delivery centers and more than 15 clients all over the world. Founder and CEO: P V Kannan Co-founder and CPO: Shanmugam Nagarajan Headquarters: Los Gatos, California Employees: More than 4500 CAGR: Of over 80%. Values: Respect Transparency Taking Ownership Focus on Results Teamwork Facts: It’s … Continue reading 24/7 Customer

Scope of BPO Sector

BPOs have a great scope in India. Around 5 years back, BPOs were just a means by which companies could save costs. Only a few activities were outsourced. But now BPOs are emerging as a management tool and focus is shifting from non-core processes to core processes. This is how BPOs gave rise to KPOs … Continue reading Scope of BPO Sector

Recent Developments

Business Process Outsourcing is the fastest growing sector in IT-ITeS industry. BPOs led to the evolution of KPOs, RPOs, HROs, LPOs etc. BPOs have come a long way from first generation, second generation to third generation of BPOs. BPOs are no more just associated with answering calls and data entry. It has spread its wings … Continue reading Recent Developments

BPO Industry in India

The emergence of the Business Process Outsourcing or BPO industry in India in the 1990s and its phenomenal growth ever since had mainly been spurred by economic reforms focused on privatization and liberalization, especially the telecom sector in 1994. India today has become one of the driving forces as far as outsourcing is concerned with … Continue reading BPO Industry in India

Career Opportunities

BPO is a sector that is providing high paying jobs to new graduates. The most common and well-known BPO operation is “the call centers”. BPOs usually pay higher salaries than other industries. This is why job seekers are opting BPOs over other sectors. Entry-level jobs in BPOs: Voice based services (telephonic interactions- Inbound or Outbound) … Continue reading Career Opportunities