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Outsourcing is known as the new age career of Pune. Pune is a major hub of outsourcing industry in India. The concept of Customer Care, some time ago was known to be an integral part of the companies who sell their products and services. Since the organizational machinery of most companies specialized for strengthening its core product or service, the subordinate or auxiliary operations can add to higher costs when it remains with these organizations. In this scenario the concept of outsourcing developed itself as an industry segment. Companies emerged in this segment specialized with rationalized skill development to profitably cater to the core industry.
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