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Desktop Support Jobs in India

If you are in a soup with your computers and other similar products and are looking for a way out, a desktop support professional may help you with the required expertise. Desktop support, or Help Desk, as it is

popularly known, is a resource centre that provides you with the necessary assistance and information. As the corporations look more focused towards providing round the clock customer service, which ultimately leads to consumer satisfaction, they often provide a toll-free number, website and/or e-mail so that the customers can get in touch for help desk support. To cater to the godly stature of the customer, desktop support jobs in India are offering increasing job opportunities. The in-house help desks provide help to its employees.

Education
Degree in computers is essential for a career as desktop support specialist. Hands-on experience in the job is an added plus. One can also look to earn certificates on specific products or technologies that are generally used at the workplace. This may well act as an agent for big advancements in one’s career.

Skills
A help desk representative should have the following skills:

To be able to respond to customers’ requests via telephone, email or chat facilities
Solving problems by offering viable solutions
In-depth knowledge of products and technologies
Present complex technical information in a way so that the non-technical audience can understand it
Effective communication skill

Careers
Depending on the nature of the activities of the organization, professionals of this field may have to work beyond the usual duty hours. However, you can look into the following career options:

Customer Service Representative
Technical Sales Support
Help Desk Representative
Technical Support Representative

Naukri Hub offers information on desktop support jobs in India.

Tech-Centric
Support Career
The site offers jobs for Network Engineers, Help-desk specialists, Network Technicians, Data Warehousing professionals, Test Engineers, Network Storage Engineers, etc

ITJobsWatch
Career
ItJobsWatch is a professional site giving information on Desktop Support career opportunities. The jobs such as Desktop Support Team Leader, Desktop Support Analyst, PC Desktop System Entineer, etc. are frequently posted here.