Call centres are integral to the Dubai business sector. Dubai’s industries possess one of the best evolved organizational competencies in the world of business. The principle of outsourcing non core operations is the accepted industry norm in Dubai. Contact services to many banking, insurance, telecom, consumer goods sector companies are outsourced. Most of the companies have outsourced their customer service activities. Offshoring of telecommunication based customer service activity has been the strategy for many companies since the very outset of the idea of business process outsourcing in Dubai.

In view of the above trend of outsourcing, there emerged many BPO companies in Dubai. These outsourcing companies and call centres offer job jobs to many hundreds of people from various parts of the world.

The jobs such as call centre associate, customer service executive, BPO executive, representative, online and call centre marketing and telemarketing personnel find Dubai as the most lucrative location in the Middle East.
Dubai is an Integrated Computer Telephony Customer Call Centre based at Dubai Internet City. Dubai Global Services is looking for well-educated staff to be trained as Agents. Candidates with excellent fluency in written and spoken Arabic and/or English language with a strong PC or telephony background are eligible. Previous experience in customer relationships would be an added advantage. Dubai Global Services need agents who are courteous, friendly, like dealing with other people and good team workers.

The Contact Centre
The Contact Centre is a contact management facility specializing the delivery of a variety of call centre solutions, including outsourced services. The Contact Centre, based at Ajman, UAE, handle contacts over multiple communications channels, including telephony, facsimile messaging, and over the Internet covering e-mails, text chats and web forms. The Contact Centre wishes to recruit highly motivated customer service representatives, supervisors, sales personnel, engineers and managers. Send your resume to:

Akkad Holding F.Z.L.L.C.

Akkad Holding is a leading industry service company based in Dubai. Akkad provides total call centre solutions to meet the needs of any industry. This includes marketing calls, customer service and other services. In addition to this there are customizable services to fit the need of a particular occasion or season. Akkad provides technical solution to divert queing calls to an alternate number of the call centre so that when the company’s service department personnel are busy attending customers, the call gets automatically diverted to the call centre. Akkad services include CRM Implementation Service, Direct Telemarketing Campaigns, Outbound and Inbound Campaigns, Web Based Database Management, Remote Client Access and Control, Multilingual Professional Agents and Advanced Telephony Equipment. Akkad holdings offer employment in Creative web design, Sales & Marketing and Accounting professionals.

Buzz Contact Centre Solutions

Buzz Solutions is the first contact centre in the Middle East to provide outsourced solutions by professional teamwork and quality of technology. Buzz caters for all contact processes including telephone calls through agent, or IVR machine-based, e-mail services, fax services and web integrated communications. Buzz provides 100% BPO focused solutions with re-engineered processes and value-added services to our clients. Buzz offers a platform to launch career for those who wish to make a difference in growing service industry.