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Recruitment of Quality Audit And Compliance - Gurgaon

Company name: Encore Capital
Posted On: 2012-02-06

Job Description:

Experience: 1 - 4 Years
Industry Type: BPO, Call Centre, ITeS
Role: Quality Assurance/Quality Control Executive
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization, Post Graduation Not Required
Compensation:     Free Transport and Meals / Incentives based on performance
Location: Gurgaon

Job Description     
A Quality & Compliance Coach is responsible for monitoring and evaluating calls through available call monitoring tools, creating performance reports to showcase the overall quality and productivity level of Account Managers. The Quality Coach is responsible to enhance the skills of the assigned AMs & drive compliance within the alloted workgroup. The QC is also required to conduct need based sessions (basis the observations around skills/compliance).

Contact Details
Contact: Ankita Sanjar
Encore Capital Group
Plot No. 28P
Sector 44
GURGAON,Haryana,India 122002
Telephone: 124-91-4513300

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