BPO (Business Process Outsourcing) of India is one of the rapidly growing ITES (Information Technologies Enabled Services). The services offered by BPO in India are varied like customer support, technical support, telemarketing, insurance processing, data processing, forms processing, bookkeeping and internet / online / web research. The liberalisation of telecom sector gave birth to unexpected growth of IT sector which further increase the speed of growth of BPOs. This has increased employment opportunities for the job seekers. The demand for BPO services has been increasing day by day with annual growth rate of around 50%. This continuously increasing the need for employment in this industry.

The foreign companies are much more interested in outsourcing the work to India. India alone handles 56% of the world’s BPOs work. Major BPO companies in India are WNS Group, Wipro Spectramind, Daksh e-Services, Convergys, HCL Technologies, Zenta, First Source, Mphasis, EXL, Tracmail, GTL Ltd ,v Customer, HTMT, 24/7 Customer and Sutherland Technologies. Genpact is also one of the BPO established in 1997. it offer outsourcing services to many big client.

bpoSalaries in BPOs Industries are continue to be in the increasing path over a constant rate. The retention rate of employee in BPO is low. Thus, the increase in salary would be obvious to retain employee. There are many other strategies which touch comfort level of employee for their retention. In competition of this Industry, other Industry has also raised their pay scale. BPO provides employment to large part of society. The school and college pass outs, who were earlier finding difficulties to get started with job. They are now have easy going to join the Industry, because BPO doesn’t need specialised and technical skills. Thus come with the boon to the excess population to increase the employment opportunities.

Salaries:


One of the higher paying sectors in the country, the BPO sector offers salaries that are duly based on the work experience, academic qualification, costs of living in the city and the gender of the employees among other factors. The details are listed below:

Annual Average Salaries as per Job Category

The business process outsourcing or the BPO industry in India has a well categorized salary structure whereby employees with leading designations are paid as per the job responsibility shouldered by them, their employment status, etc.

Salaries according to years of professional experience

Annual Average Salaries as per Cities

Needless to mention, variations in salary ranges are aptly based on the costs of living in different cities:
salaries-of-professionals-in-bpo-sector

Cities Annual Average Salaries
Mumbai Maharashtra INR 463730
Bangalore Karnataka INR 436182
Pune Maharashtra INR 451524
Chennai Tamil Nadu INR 383776
New Delhi Delhi INR 392568
Gurgaon Haryana INR 510643
Hyderabad Andhra Pradesh INR 386913

Annual Average Salaries based on Experience


Here is a look at the average annual salaries pocketed by employees at key positions in the sector, based on their work experience:

Experience Job Category Annual Average Salaries
8 years Transition Manager (MBA Degree) INR 900000 – INR 1200000
3 years Analyst (Diploma) INR 300000 – INR 425000
8 years Quality Manager (MBA Degree) INR 800000 – INR 1000000
4 years Quality Coach (Diploma) INR 300000- INR 400000
16 years VP Operations (MBA Degree) INR 2500000 – INR 3500000
13 years Service Delivery Leader INR 1600000 – INR 2000000
16 years Business Director or Head INR 3000000- INR 4500000

Annual Average Salaries based on Skills


The skills or specialties of each and every employee influence pay packets duly

Skills Annual Average Salaries
Microsoft Excel INR 392309
Project Management INR 830467
Accounting INR 590489
CRM or Customer Relationship Management INR 708486
Microsoft Office INR 402053
Financial Analysis INR 498829

Annual Average Salaries based on Degree or Certification

The academic qualification or the professional certification earned by employees with leading profiles, influences the salary structure significantly:

Degree or Certification Annual Average Salaries
Bachelor of Commerce INR 132714 – INR 775664
MBA Marketing and Management INR 155769 – INR1448276
Bachelor's Degree INR 144269 – INR 1039861
Master of Commerce (M Com) Accounting and Finance INR 240000 – INR 921179
Master of Business Administration INR 181820 – INR 1834698
Bachelor of Commerce Accounting INR 185016 – INR 1411408
PMP or Project Management Professional INR 990070
CA or Chartered Accountant INR 1049340
Business Certificate INR 507874
Certified Six Sigma Black Belt INR 794242
Certified Six Sigma Green Belt INR 608543
PHR or Professional in Human Resources INR 255387

Annual Average Salaries based on Gender

Here is a look at the average gender based salaries at the BPO industry

Gender Annual Average Salaries
Female INR 402200
Male INR 400479

Perks and Benefits

As per available information, employees at the BPO sector are entitled to significant perks and benefits apart from their salaries, meant to boost the employee retention technique:

  • Private Medical Insurance (PMI)
  • Paid Sick Leave
  • Cell Phone
  • Free Drinks
  • Paid Holiday

*Salaries are subject to change with time and without prior notice.
**Relevant information regarding salaries and benefits has been sourced from payscale.com and salarykhoj.com.