A customer care executive is someone who deals with the queries, complaints and needs of a customer by offering them solutions or trying to fulfill their requirements.He functions as a crucial link between the organization and customer, pleasing both with his organizational services.

Here’s how a customer support executive can earn based on experience, gender, education, industry and city

Salary of a customer support executive based on Experience

Category Experience Median Salary ( INR )
Customer service Executive Less than a year 80342 – 185980
1-4 years 84563 – 270991
5-9 years 164129 – 376987
10-19 years 198314 – 397550

Salary of Customer support executive based on Gender:

Category Gender Median Salary ( INR )
Customer service Executive Male 119388 – 220963
Female 96086 – 261575

Salary of Customer support executive based on Degree

Category Degree Median Salary ( INR )
Customer service Executive Bachelor's Degree 83085 – 319430
MBA 187267 – 240098

Salary of Customer Support Executive based on Industry

Category Industry Median Salary ( INR )
Customer service Executive Call Center 92606 – 2981252
BPO 95467 – 302841
Banking 109668 – 391729
IT 100204 – 348148
CRM/Customer Service 90579 – 324281

Salary of Customer Support Executive based on City

Category City Median Salary ( INR )
Customer service Executive Kolkata 87462 – 259132
Bengaluru 107446 – 307691
Delhi 61825 – 279239
Hyderabad 95955 – 304102
Mumbai 96644 – 370648
Chennai 81172 – 313873
Pune 85788 – 298859

Some of the well known companies hiring the customer support executives are Wipro, IBM, HCL Technologies and HSBC. Here is more on how they pay:

Category Company Median Salary ( INR )
Customer service Executive HCL Technologies Ltd 119003 – 231000
Wipro 104106 – 152605
IBM Global services 99329 – 236987
HSBC 115314 – 309126

Please take note that with the profit sharing, bonus and commission included, a customer support executive can earn something around INR 93,020 – INR 338,177.
You must have formed a rough idea about how much the customer support executives can earn based on several aspects. Those of you who are eying for a career in customer support should know that the prospects are promising. Youngsters in huge numbers have opted for this career as their initial exposure to the corporate world. The handsome pay and the promise of a considerable corporate experience have proved lucrative enough for beginners. Thus let’s have an idea of what kind of certification do you need to be in this career.

Required education

You can apply for this kind of jobs right after completing your 10+2 level. In fact some candidates apply right after their examinations are over to utilize their two three months’ vacations effectively. Companies looking for customer support executives usually prefer freshers whom they can train in their own ways.
These jobs usually don’t require you to specialize on particular subjects. However a great deal of emphasis is paid on your communication skills.