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iEnergizer is a Noida-based business process outsourcing (BPO) firm in India that offers business solutions to its large number of clients. They are into business for over a decade now. The company has its headquarters based in the United Kingdom. However, all the operations of the company are conducted from its Indian Contact Center in Noida.

Company profile

iEnergizer is a UK-based corporation with its operation center in India. It is a business process outsourcing company, which offers an extensive range of business solutions to its various clients across different industries.

 

iEnergizer started its business operation on December 12, 2000 as a call center. Since then, it has not only grown in size but also has widened its service range. Currently, it has an employee strength of over 1000. Services offered by the company are mentioned below:

  • In game support
  • Customer support
  • Investor and shareowner support
  • Game testing
  • Email and chat services
  • Debt collection
  • Merchant acquisition
  • Transaction processing
  • Technical support
  • Sales and fulfillment services
  • Market research

The company offers support services to its clients at different stages of their business cycle. Their client list comprises clients who are leaders in their respective industries. Given below are the various industries which receive support services from iEnergizer:

  • Banking, financial services and insurance
  • Account receivable management
  • Media and entertainment
  • Consumer durables
  • Telecom
  • Application development

Their services are targeted to offer their clients with complete business solution at different levels to help them in reducing operation cost and improving customer satisfaction.

They have one office in Noida and a second facility is coming up in Noida, Sector 60. They also maintain an office in Mauritius.

Over 750 call center executives are presently working for the company, enabling it to offer specialty services like BPO, customer service, and inbound and outbound calling facilities.

Key people

Mr. Anil Aggarwal is the founding member of the company and Mr. Adarsh Agarwal is the Vice President and head of the India unit. Given below are their brief biographies.

Mr. Anil Aggarwal is the founder of the company and he is also the Chief Executive Officer and Executive Director of iEnergizer. He is holding the post since May 12, 2010. He is mainly responsible for business development and to ensure overall growth of the company.

Adarsh Agarwal is the working Vice President of the company. He also heads the operation of the India unit of the company. He is the person responsible for managing daily operations in India.  

Careers at iEnergizer

iEnergizer offers a thriving and professionally satisfying working environment. They look for young professionals who are self-driven and willing to attain high levels of expertise. The company claims to offer a work culture that is challenging to help individuals attain their true potential. Given below is a list of available job openings with iEnergizer:  

  • Non Voice - Financial/Banking Process
  • Asstt. Manager - Domestic Inbound Process
  • Operations (Sales Process/Day shift)
  • Domestic Inbound PREMIUM Process
  • Leader, Sales Process
  • Trainer
  • Travel Process (Day Shift) Pilot batch
  • Non Voice Process
  • First Party Collections Process (US)
  • Quality Analysts - Inbound Upselling Process
  • Team Leader- Inbound Upselling Process
  • Inbound Upselling Process
  • Premium Domestic -Travel Process
  • US Collection Process
  • First Party Collections Process (US)
  • International & Domestic Processes
  • US First Party Collections
  • US Market Survey Process
  • US B2B Survey Process
  • Quality Analysts - US Collections Process
  • US Inbound Customer Service Process
  • Trainers - US Collections Process
  • Voice Chat Sales Support Process
  • International Voice Process
  • US Collections Process

 

What to expect from iEnergizer as a professional

The renowned BPO firm helps professionals grow with the organization and therefore, they offer both vertical and lateral growth opportunities. After joining, the candidate would require to undergo a training process for the first three months. He would then get enrolled to the ‘Mentor Program’ which requires the candidates to shoulder additional responsibilities of call auditing, feedback, call monitoring, training of new recruits and the like. He/she will work under the supervision of a senior employee or team leader. This is done to identify the key set of skills of the candidate.

Last Updated: 23/01/2014