BPO Training Programs, Call Center Training Programs

Areas Covered in Training Programs

The specific areas where training is given in BPO sector are:

  • Customer Care
  • Technical Support
  • Payroll Maintenance
  • Publishing
  • Sales and Telemarketing
  • Finance and Accounting
  • Human Resources
  • Intellectual Property Research and Documentation
  • Administrative Support
  • Security
  • Supply Chain Management (SCM)
  • Customer Relationship Management (CRM)
  • Legal Services
  • Medical Transcription
  • Research and Analysis

Training Courses in BPO Sector

  • Call Centre Management
  • Advanced Interpersonal Communication
  • Business Communication
  • Accent neutralization
  • Customer Relationship Management
  • E-mail Etiquette
  • Selling over the Phone
  • Telephone Etiquette
  • Cross-cultural Training

Preferred Training Methods

Some of the preferred training and development methods in BPO Industry are:

  • Computer Based Training Methods
  • E-learning
  • CD-ROM-based
  • Lectures
  • Discussions
  • Media access
  • Web
  • Video
  • Audio
  • Web-based training sessions
  • Intranet-based training courseware

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