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Training and Developments
 
 
 
 
 
 
 
 
 
 
 


Training Programs

 
Areas Covered in Training Programs

The specific areas where training is given in BPO sector are:

  • Customer Care


  • Technical Support


  • Payroll Maintenance


  • Publishing


  • Sales and Telemarketing


  • Finance and Accounting


  • Human Resources


  • Intellectual Property Research and Documentation



  • Administrative Support


  • Security


  • Supply Chain Management (SCM)


  • Customer Relationship Management (CRM)


  • Legal Services


  • Medical Transcription


  • Research and Analysis


  • Training Courses in BPO Sector
    • Call Centre Management


    • Advanced Interpersonal Communication


    • Business Communication


    • Accent neutralization


    • Customer Relationship Management


    • E-mail Etiquette


    • Selling over the Phone


    • Telephone Etiquette


    • Cross-cultural Training

    Preferred Training Methods

    Some of the preferred training and development methods in BPO Industry are:
    • Computer Based Training Methods


    • E-learning


    • CD-ROM-based


    • Lectures


    • Discussions


    • Media access


    • Web


    • Video


    • Audio


    • Web-based training sessions


    • Intranet-based training courseware







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